Libra Insurance - Israel's Leading Insurance Company

Israel's first fully digital insurer, ranked #1 for customer satisfaction. See how AI transformed their sales team performance.

Insurance Libra
AI Detection Stages

AI Detection

Churn risk detected before policy renewal

Sellence monitors real-time triggers like cart abandonment, form drops, or incoming inquiries. When detected, it automatically initiates a personalized conversation.

🚨
AI Detected
Churn risk - Harel quote at 2,400₪ vs current 3,100₪
Key Insight
🔍
What AI Detected
"I'm switching" - not "thinking about it." High urgency. 700₪ gap needs immediate action.

Uncover the Why

Understanding the real concern behind switching

Beyond surface-level data, the AI asks the right questions to understand the customer's real motivation, timeline, and concerns. This insight drives the entire conversation.

🧠
Revealed WHY
"I assume so. It's car insurance" - hasn't read the fine print
Deep Insights
📋
Coverage Check
Current policy: 100km towing, 21 days rental, zero windshield deductible.
💭
Hidden Signal
"I didn't compare line by line" = opportunity to educate and differentiate.

Personalized Action

Compare quotes and offer competitive retention deal

Armed with context about the customer's WHY, the AI takes targeted action - handling objections, providing relevant information, or making personalized offers that resonate.

💡
Retention Strategy
Reviewed competitor quote - found 30km towing (vs 100km), 7 days rental (vs 21)
Relationship Strategy
🎯
Action Taken
Offered honest comparison. Found coverage gaps. Matched at 2,650₪ with full coverage retained.
Customer Response
"seriously? that's annoying... ok that's closer. let's do it" - Trust rebuilt through transparency.

Close + Learning

Customer retained, insights captured for future

The conversation reaches its goal. Every interaction feeds back into the AI, improving future conversations with similar customer profiles and situations.

✔️ Policy Renewed
2,650₪
Retained Revenue
12 min
Time to Save
0%
Churn Risk Now
💡 Insight Applied to Future
"Price-shopping customers can be saved with price match + loyalty bonus - proactive renewal outreach is key"
2X Team Performance
+84% More Renewals
+50% Win-Back Rate
"We ran a real-world test, one team used Sellence, one didn't. Within 3 months, the Sellence team had nearly doubled their performance. And they started from behind."
-- Etti Elishkov, CEO @Libra Insurance
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